Position Summary:

Moomken is seeking two dedicated Communications Project Officers to engage with civil society organizations (CSOs) for the effective implementation of their training programs as part of the "Training of Trainers (ToT) Workshops for Civil Society Organizations (CSOs): Advancing Engagement through Innovative Training Techniques" initiative. These officers will be essential in facilitating communication between Moomken and the participating CSOs, ensuring the training sessions are executed seamlessly and meet their objectives. In addition to supporting the Project Officer responsible for the ToT Workshops, these individuals will periodically visit training sessions to monitor progress and offer on-the-ground support. They will also assist in various project tasks as needed, ensuring the overall success of the initiative.

Key Responsibilities:

1. CSO Engagement:
2. Act as the primary communication link with CSOs involved in the ToT workshops, ensuring clear and effective communication.
3. Aid CSOs in organizing and conducting their training sessions, aligning them with the initiative’s overarching goals.
4. Undertake additional tasks as assigned to facilitate the smooth operation of the initiative.
5. Support to Project Officer:
6. Work in close collaboration with the Project Officer for the ToT Workshops, Project Manager, and Coordinator to streamline efforts and offer support in the organization and management of the workshops and the project tasks.
7. Assist in the preparation of materials, logistics, and necessary arrangements for the effective execution of training sessions.
8. Monitoring and Field Visits:
9. Regularly visit training sessions to monitor progress, collect feedback, and evaluate the effectiveness of the training methodology.
10. Provide immediate support and guidance to CSOs during training sessions as needed.
11. Reporting and Feedback:
12. Compile and report on the status of training implementations, noting any challenges encountered by CSOs and participant feedback.
13. Share insights and feedback with the Project Officer and the broader team to guide future strategy and improvements.
14. Facilitate Knowledge Sharing:
15. Promote the exchange of experiences, lessons learned, and best practices among CSOs engaged in the ToT workshops.
16. General Project Support:
17. Provide support for various project tasks as required, contributing to the overall success of the initiative.

Qualifications:

1. Graduated  degree.
2. Demonstrated experience in a communications role, ideally within an NGO or project management context.
3. Strong interpersonal and communication abilities, with a knack for effective stakeholder engagement.
4. Capable of working independently, managing multiple priorities, and willing to travel to various training locations.
5. Knowledge of the NGO sector, training programs, and media literacy concepts is strongly preferred.
6. Fluency in Arabic and proficiency in English are required.

Duration: This is a project-based position, initially set for the duration of the ToT workshops, with potential for extension depending on project needs and individual performance.

Location: Tripoli, This role requires travel to training locations across Libya.

Application Process: Candidates interested in this role should submit a CV and a cover letter, highlighting their suitability and motivation for applying.

Moomken is an equal opportunity employer, committed to fostering diversity and creating an inclusive environment for all employees.

Position Summary:

Moomken is seeking a visionary Creative Director to lead the development and production of our new YouTube channel focused on countering misinformation and disinformation. The Creative Director will be the driving force behind the creation of compelling content that educates and engages audiences on media literacy and the critical evaluation of information. This individual will oversee the creative process, guide the content team, and ensure that the channel's messaging is impactful and consistent with Moomken's mission.

Key Responsibilities:

1. Creative Vision and Strategy:
2. Develop and articulate a clear creative vision for the Sawab YouTube channel that aligns with Moomken's objectives to combat misinformation.
3. Craft a content strategy that incorporates a variety of formats, including but not limited to educational segments, expert interviews, fact-checking highlights, and live discussions.
4. Content Production Oversight:
5. Oversee the entire content production process, from concept development to post-production, ensuring quality and adherence to the channel's creative vision.
6. Work with videographers, editors, and graphic designers to produce engaging and visually appealing content for a range of segments.
7. Team Leadership:
8. Lead and inspire a team of content creators, providing direction and feedback to foster professional growth and exceptional content creation.
9. Encourage a collaborative environment where ideas can be shared, and innovative approaches to content are developed.
10. Engagement and Community Building:
11. Collaborate with the social media team to maximize content reach and engagement across platforms, ensuring a synergistic approach to audience development.
12. Foster a sense of community among viewers by promoting interactive content and discussions that facilitate learning and dialogue on media literacy.
13. Analytics and Optimization:
14. Analyze viewer feedback and engagement metrics to refine content and creative strategies, driving continual improvement and audience growth.
15. Stay up-to-date with YouTube trends, algorithms, and best practices to keep the channel relevant and engaging.

Qualifications:

1. Bachelor's degree in Film, Media Production, Communications, or a related field.
2. Extensive experience in creative direction or content production, preferably with a background in digital media or broadcast journalism.
3. Demonstrable ability to conceptualize and execute a variety of content types, with a strong portfolio showcasing work across digital platforms.
4. Strong leadership skills with the ability to manage and motivate a creative team.
5. Excellent understanding of media literacy issues and experience in creating content that addresses misinformation and disinformation.
6. Proficiency in using video production software and equipment.
7. Excellent communication skills, fluency in Arabic and English.

Duration: This position is project-based, initially for the 30-week span of the Sawab YouTube channel project, with potential for extension.

Location: Flexible, with potential for remote work and occasional on-site visits as required for production needs.

Application Process: Interested candidates should submit a CV, cover letter, and a portfolio showcasing their creative work, particularly in the context of educational or informational content.

Moomken is an equal opportunity employer that values diversity and inclusivity. We encourage all qualified individuals to apply and contribute to our mission of promoting media literacy and critical thinking.

Job Description             

Duty Station:                              Tripoli, Libya

Position Title:                             Call center operator

Duration of Appointment:         3 months with the possibility of extension

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Moomken Organization for Awareness & Media is a non-profit Libyan organization aiming to promote awareness by implementing different ideas of social entrepreneurship projects through different sets of media tools.

Moomken aims to become a platform for youth who are active and creative in order to innovate in the areas of media and awareness on a civil society level and bring forward innovative and inspiring ideas that would add value to the community.

Our Message is to raise awareness about issues that are of interest to Libyan society, to build bridges between different sectors of society as well as to enable cultural exchange within society and instill values of forgiveness, democracy, respect, and tolerance.

Position Purpose: 

We're looking for a competent, hardworking call center operator to join our growing team, the call center operator will be responsible for managing a high volume of inbound and outbound calls, as well as responding to inquiries about humanitarian services and assistance. A quick learner with excellent communication and interpersonal skills is the perfect candidate.

Basic duties and responsibilities:

• Handle a large volume of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to queries and concerns with patience and professionalism.
• Conduct follow-ups, callbacks, and assessment call, upon request.
• Enter/update new/existing caller data into the CRM system and document all case information according to standard operating procedures.
• Identify and escalate priority issues involving dissatisfied callers, and prepare flash reports when required.
• Maintain accurate and complete call logs.
• Attend debrief sessions or training on a regular basis so as to develop expertise and enhance performance levels

Required Qualifications:

• A minimum high school diploma
• Good data entry and typing abilities
• Proficiency in English
• Proficiency in the use of commonly used phone systems, PC software, Email, and Internet
• Capable of the basic skill of multitasking and problem-solving skills which require exercising independent case management
• Understanding of privacy issues and ability to maintain strict beneficiary confidentiality
• Ability to work with others in a close manner
• Ability to work with little or no supervision

Preferred if You Have:

• A higher degree
• Proficiency in the French language

Moomken Organization for Awareness & Media is a non-profit Libyan organization aiming to promote awareness by implementing different ideas of social entrepreneurship projects through different sets of media tools.

Moomken aims to become a platform for youth who are active and creative in order to innovate in the areas of media and awareness on a civil society level and bring forward innovative and inspiring ideas that would add value to the community.

Our Message is to raise awareness about issues that are of interest to Libyan society, to build bridges between different sectors of society as well as to enable cultural exchange within society and instill values of forgiveness, democracy, respect, and tolerance.

Responsibilities And Duties:

• Ensure timely and adequate implementation of activities according to the project activity plan and effective delivery of results.

• Providing support in day-to-day implementation of projects.

• Providing assistance in preparing work plans and project reports.

• Provides technical support for existing reports, dashboards, or other tools.

• Supports team members with data cleaning from primary or secondary sources.

• Creates simple data visualizations for internal or external use independently.

• Follow the Performance Monitoring Plan in collaboration with the Project Manager, Supervisors, and other project staff.

• Performs ongoing monitoring and refinement of reports.

• Identifies and analyzes errors and inconsistencies in data and provides timely resolutions.

• Translates data results into written reports, or presentations to convey information to management.

• Translates objectives into technical requirements, tools, workflows, and other activities to assist teams in their examination of electronic information; Documents data requirements and workflows, including technical specifications.

• Ensuring good quality of data collected by the staff.

• Performing other tasks and duties as assigned by the supervisor.

Requirements:

• Prior experience in the Humanitarian sectors.

• Experience with MS Office.

• A tech-savvy individual with a results-oriented attitude

• Excellent leadership and negotiation skills

• Ability to perform under pressure while working in a fast-paced environment

• Strong communication skills with proficiency in English

• Exceptional management and organizational skills

• Clear communicator

• Multi-tasker

• Organized

• Skilled report writer

• Problem solver

• Team builder/director

LANGUAGES

Fluency in English and Arabic (oral and written) is required.

TERMS OF REFERENCES (TORs)

Duty Station: Tripoli, Libya

Position Title: Project Assistant

Number of Positions: 1

Duration of Appointment: 3 months with the possibility of extension

How to apply:

Interested candidates are invited to submit their updated CV with a cover letter to hr@moomken.org, by 4 April 2024 at the latest, mentioning the job title (Project Assistant) in the subject line along with this special vacancy notice code MO.PA.24

Example (Email Subject: Project Assistant - MO.PA.24 )

Emails without such indication will not be considered.

Job Summary: We are seeking a highly organized and detail-oriented Administrative Assistant to join our Human Resources Department. The successful candidate will play a crucial role in supporting HR functions, ensuring efficient day-to-day operations, and contributing to the overall success of the department. This position requires a proactive individual with excellent communication skills, strong organizational abilities, and a keen interest in human resources.

Key Responsibilities:

1. Administrative Support:
2. Provide comprehensive administrative assistance to the HR Department, including calendar management, scheduling meetings, and handling correspondence.
3. Prepare and organize HR-related documents, reports, and presentations.
4. Recruitment Coordination:
5. Assist in the recruitment process by scheduling interviews, coordinating candidate communications, and maintaining recruitment records.
6. Support the onboarding process for new hires, ensuring a smooth and positive experience.
7. Data Management:
8. Maintain accurate and up-to-date employee records, ensuring compliance with data protection regulations.
9. Assist in the creation and management of HR databases and systems.
10. Employee Relations:
11. Serve as a point of contact for employees, addressing general HR-related inquiries and escalating issues as needed.
12. Support employee engagement initiatives and events.
13. Benefits Administration:
14. Assist in the administration of employee benefits programs, including health insurance, and other perks.
15. Policy and Procedure Compliance:
16. Assist in the implementation and communication of HR policies and procedures.
17. Meeting Coordination:
18. Arrange and coordinate HR-related meetings, training sessions, and events.
19. Prepare meeting materials and document key discussions and action items.

Qualifications:

• Proven experience as an administrative assistant or in a similar role, preferably within an HR department.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficient in MS Office Suite.
• Understanding of HR processes, policies, and regulations.
• Discretion and the ability to handle confidential information with professionalism.
• High attention to detail and accuracy.

Education and Experience:

• Bachelor’s degree in business administration, Human Resources, or a related field is preferred.
• Previous experience in HR administration or support is advantageous.