Job Description

Duty Station: Tripoli, Libya

Position Title: Call Center Operator

Duration of Appointment: 3 months, with the possibility of extension

Organization: Moomken Organization for Awareness & Media

Position Purpose:

We are seeking a dedicated and efficient Call Center Operator to manage high volumes of inbound and outbound communications. This role involves responding to inquiries regarding humanitarian services and assistance. The ideal candidate will be a quick learner with exceptional communication and interpersonal skills, capable of handling complex situations with professionalism and tact.

Key Responsibilities:

1. Efficiently manage a high volume of inbound and outbound calls.
2. Provide thorough and accurate responses to queries and concerns with patience and professionalism.
3. Conduct follow-ups, callbacks, and assessment calls as needed.
4. Maintain and update caller information in the CRM system, ensuring all case documentation aligns with standard operating procedures.
5. Quickly identify and escalate priority issues and prepare flash reports as necessary.
6. Keep precise and comprehensive call logs.
7. Participate in regular debrief sessions and training to continually improve expertise and performance.

Required Qualifications:

1. Minimum of a high school diploma.
2. Strong data entry and typing skills.
3. Proficient in English and competent with phone systems, PC software, Email, and Internet.
4. Capable of multitasking and problem-solving independently.
5. Understanding of and commitment to maintaining strict confidentiality regarding beneficiary information.
6. Able to work collaboratively and independently with minimal supervision.

Preferred Qualifications:

1. Advanced degree.
2. Previous experience in a customer service or call center role.
3. Knowledge of additional languages such as French.

This position offers an opportunity to contribute to significant social initiatives within a supportive and dynamic environment, advancing your professional skills while making a meaningful difference in the community.

Job Title: Local Project Coordinator

Organization: Moomken Organization for Awareness and Media

Location: (Benghazi / Al Sharqiya / Msallata)

Contract Type: Full-Time

Reports To: Program Manager

Number of Positions: 3 (one for each location)

Application Deadline: 17^th Jan 2025

Job Summary:

Moomken Organization is seeking a dedicated and experienced Project Coordinator to oversee the implementation of the Grassroots Climate Solutions program. This role involves coordinating project activities, managing stakeholder relationships, and ensuring that project objectives are met on time and within budget.

Key Responsibilities:

1. Project Planning and Implementation:
2. Develop detailed project plans, timelines, and budgets in collaboration with the Program Manager.
3. Coordinate the execution of project activities, ensuring alignment with the project's objectives and timelines.
4. Monitor project progress and make adjustments as needed to ensure successful completion.
5. Stakeholder Management:
6. Establish and maintain strong relationships with municipal governments, NGOs, community groups, and other stakeholders.
7. Facilitate communication and coordination among all project stakeholders to ensure smooth project implementation.
8. Represent Moomken in meetings with partners, donors, and other stakeholders as required.
9. Team Coordination:
10. Lead and coordinate the project team, including Community Engagement Specialists, IT Managers, and other staff involved in the project.
11. Provide guidance and support to team members to ensure effective and efficient project delivery.
12. Conduct regular team meetings to review progress, address challenges, and plan upcoming activities.
13. Capacity Building and Training:
14. Coordinate the delivery of training programs for municipal Climate Change Units and other local stakeholders.
15. Ensure that capacity-building activities are aligned with project goals and tailored to the needs of the target municipalities.
16. Support the development of training materials and resources in collaboration with subject matter experts.
17. Monitoring and Evaluation:
18. Develop and implement monitoring and evaluation frameworks to track project progress and impact.
19. Collect and analyze data to measure the effectiveness of project activities and identify areas for improvement.
20. Prepare and submit regular progress reports to the Program Manager, donors, and other stakeholders.
21. Public Awareness and Education Campaigns:
22. Oversee the planning and execution of public awareness campaigns on climate change and adaptation strategies.
23. Ensure that campaign messages are culturally relevant and effectively reach the target audiences.
24. Coordinate the production and dissemination of educational materials and resources.
25. Administrative and Financial Management:
26. Manage project budgets and ensure that financial resources are used efficiently and transparently.
27. Prepare and submit financial reports and documentation as required by donors and Moomken’s finance department.
28. Ensure compliance with all contractual and legal requirements related to project implementation.

Qualifications:

1. Education:
2. Bachelor’s degree in environmental science, Project Management, Business Administration, or a related field. Advanced degree preferred.
3. Experience:
4. Minimum of 3 years of experience in project coordination or management, preferably in the field of climate change adaptation, environmental conservation, or sustainable development.
5. Proven track record of successfully managing complex projects with multiple stakeholders.
6. Experience working with local communities and government bodies in a developing country context.
7. Skills and Competencies:
8. Strong project management skills, including planning, budgeting, and monitoring.
9. Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders.
10. Proficiency in using project management software and tools.
11. Knowledge of climate change adaptation strategies and sustainable development principles.
12. Fluency in Arabic and English, both written and spoken.
13. Personal Attributes:
14. Highly organized and detail-oriented, with strong problem-solving abilities.
15. Ability to work independently and as part of a team.
16. Culturally sensitive and able to work effectively in diverse community settings.
17. Willingness to travel frequently to project sites.

How to Apply:

Interested candidates are invited to submit their CV, cover letter, and references to hr@moomken.org by 17^th January 2025. Please include "PCS25 Project coordinator" in the subject line.

Moomken Organization is seeking a dedicated Project Assistant to join our team in Benghazi, Libya. This role is pivotal in driving the success of our projects and contributing to our mission of delivering impactful projects.

Duty Station: Benghazi, Libya

Position Title: Project Assistant

Number of Positions: 1

Overview:

As a Project Assistant, you will play a crucial role in the execution and oversight of project activities, ensuring both strategic alignment and high-quality deliverables. This position demands a proactive, detail-oriented individual who thrives in a dynamic, fast-paced environment.

Responsibilities:

1. Lead the timely and effective implementation of project activities in line with the activity plan to ensure successful project outcomes.
2. Assist in the day-to-day execution of project tasks and contribute to the preparation of detailed work plans and comprehensive project reports.
3. Facilitate data cleaning and analysis, using primary and secondary data sources, to ensure accuracy and usability.
4. Collaborate closely with the Project Manager and team members to adhere to the Performance Monitoring Plan, ensuring continuous project evaluation and adaptation.
5. Continually monitor, update, and refine project reports and data systems.
6. Detect and correct data inconsistencies and errors, providing solutions to prevent recurrence.
7. Convert complex data findings into clear, concise written reports and presentations for strategic dissemination to management.
8. Translate project objectives into actionable technical requirements, tools, and workflows, documenting all data needs and operational procedures to optimize team functionality.
9. Maintain the highest standards of data quality across all project outputs.
10. Perform additional tasks as directed by the project supervisor to support the broader project goals.

Technical Requirements:

1. Proficient in Microsoft Office suite, especially Excel, and adept at learning new software and technologies.
2. Experience with data management and analysis.
3. Familiarity with project management tools.
4. Experience in setting up and managing virtual collaboration tools like Zoom, and Microsoft Teams.
5. Skilled in the use of cloud-based resources such as Google Drive and OneDrive for file management and collaboration.

Requirements:

1. Demonstrated experience in the humanitarian sector, with a keen understanding of project management principles.
2. Exceptional communication skills; fluent in both English and Arabic with the ability to articulate complex concepts clearly and effectively.
3. Highly organized with excellent time management skills and the capacity to multitask effectively.
4. Creative and strategic thinker with a focus on continuous improvement and innovation within team dynamics.

Languages Required:

1. Fluency in English and Arabic, both oral and written, is essential.