Moomken Organization is seeking a dedicated Project Assistant to join our team in Benghazi, Libya. This role is pivotal in driving the success of our projects and contributing to our mission of delivering impactful projects.

Duty Station: Benghazi, Libya

Position Title: Project Assistant

Number of Positions: 1

Overview:

As a Project Assistant, you will play a crucial role in the execution and oversight of project activities, ensuring both strategic alignment and high-quality deliverables. This position demands a proactive, detail-oriented individual who thrives in a dynamic, fast-paced environment.

Responsibilities:

1. Lead the timely and effective implementation of project activities in line with the activity plan to ensure successful project outcomes.
2. Assist in the day-to-day execution of project tasks and contribute to the preparation of detailed work plans and comprehensive project reports.
3. Facilitate data cleaning and analysis, using primary and secondary data sources, to ensure accuracy and usability.
4. Collaborate closely with the Project Manager and team members to adhere to the Performance Monitoring Plan, ensuring continuous project evaluation and adaptation.
5. Continually monitor, update, and refine project reports and data systems.
6. Detect and correct data inconsistencies and errors, providing solutions to prevent recurrence.
7. Convert complex data findings into clear, concise written reports and presentations for strategic dissemination to management.
8. Translate project objectives into actionable technical requirements, tools, and workflows, documenting all data needs and operational procedures to optimize team functionality.
9. Maintain the highest standards of data quality across all project outputs.
10. Perform additional tasks as directed by the project supervisor to support the broader project goals.

Technical Requirements:

1. Proficient in Microsoft Office suite, especially Excel, and adept at learning new software and technologies.
2. Experience with data management and analysis.
3. Familiarity with project management tools.
4. Experience in setting up and managing virtual collaboration tools like Zoom, and Microsoft Teams.
5. Skilled in the use of cloud-based resources such as Google Drive and OneDrive for file management and collaboration.

Requirements:

1. Demonstrated experience in the humanitarian sector, with a keen understanding of project management principles.
2. Exceptional communication skills; fluent in both English and Arabic with the ability to articulate complex concepts clearly and effectively.
3. Highly organized with excellent time management skills and the capacity to multitask effectively.
4. Creative and strategic thinker with a focus on continuous improvement and innovation within team dynamics.

Languages Required:

1. Fluency in English and Arabic, both oral and written, is essential.

Job Description             

Duty Station:                              Tripoli, Libya

Position Title:                             Call center operator

Duration of Appointment:         3 months with the possibility of extension

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Position Purpose: 

We're looking for a competent, hardworking call center operator to join our growing team, the call center operator will be responsible for managing a high volume of inbound and outbound calls, as well as responding to inquiries about humanitarian services and assistance. A quick learner with excellent communication and interpersonal skills is the perfect candidate.

Basic duties and responsibilities:

1. Handle a large volume of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to queries and concerns with patience and professionalism.
2. Conduct follow-ups, callbacks, and assessment call, upon request.
3. Enter/update new/existing caller data into the CRM system and document all case information according to standard operating procedures.
4. Identify and escalate priority issues involving dissatisfied callers and prepare flash reports when required.
5. Maintain accurate and complete call logs.
6. Attends debrief sessions or training on a regular basis so as to develop expertise and enhance performance levels

Required Qualifications:

1. A minimum high school diploma
2. Good data entry and typing abilities
3. Proficiency in English
4. Proficiency in the use of commonly used phone systems, PC software, Email, and Internet
5. Capable of the basic skill of multitasking and problem-solving skills which require exercising independent case management
6. Understanding of privacy issues and ability to maintain strict beneficiary confidentiality
7. Ability to work with others in a close manner
8. Ability to work with little or no supervision

Preferred if You Have:

1. A higher degree
2. Proficiency in the English language